Cookie Policy
Learn how we use cookies and similar tracking technologies on our platform.
Issued By
Sudha Software Solutions Private Limited
CIN: U62099JH2025PTC023777
Effective Date
16 January 2026
Last Updated
16 January 2026
INTRODUCTION
This Cookie Policy (“Policy”) explains how Atithi Cloud, an AI-powered hotel management SaaS platform, uses cookies and similar technologies when you access or use our website, web application, dashboards, APIs, or related services (“Platform”).
Atithi Cloud is owned, operated, and controlled by Sudha Software Solutions Private Limited (“Company”, “we”, “us”, “our”).
By continuing to access or use Atithi Cloud, you consent to the use of cookies in accordance with this Policy, subject to your cookie preferences.
WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website or use an online service.
Cookies help to:
- Enable core platform functionality
- Maintain secure login sessions
- Recognise returning users
- Improve performance and stability
- Analyse usage patterns
- Enhance user experience
Cookies may be:
- Session cookies (deleted when you close your browser), or
- Persistent cookies (stored for a defined period)
TYPES OF COOKIES WE USE
3.1 Strictly Necessary Cookies
These cookies are essential for Atithi Cloud to function properly.
They enable:
- User authentication
- Secure login sessions
- Access to hotel dashboards
- Role-based access control
- Core SaaS functionality
3.2 Performance & Analytics Cookies
These cookies help us understand how users interact with Atithi Cloud.
They collect information such as:
- Pages visited
- Session duration
- Navigation flows
- Click and interaction data
- Device and browser information
We may use:
- Google Analytics
- Internal analytics tools
- Performance monitoring systems
📌 Wherever possible, analytics data is aggregated and anonymised.
3.3 Functional Cookies
These cookies improve convenience and user experience by remembering:
- Language preferences
- Interface settings
- Saved configurations
- UI customisations
Disabling these cookies may reduce usability but will not block core access.
3.4 Advertising & Marketing Cookies (If Applicable)
These cookies are used only if enabled to:
- Measure marketing effectiveness
- Track referral sources
- Deliver relevant promotional content
3.5 Security Cookies
Security cookies are used to:
- Detect suspicious or abnormal activity
- Prevent fraud and unauthorised access
- Protect against automated attacks
- Maintain platform integrity
These cookies are critical for safeguarding user accounts and hotel data.
THIRD-PARTY COOKIES
Atithi Cloud may use cookies from trusted third-party service providers such as:
- Analytics providers
- Cloud hosting partners
- Monitoring and security tools
- Payment gateways (for session security only)
These third parties are contractually bound to comply with applicable data protection laws.
📌 We do not control third-party cookie behaviour. Users are encouraged to review their respective privacy policies.
WHAT INFORMATION DO COOKIES COLLECT?
Depending on the type, cookies may collect:
Collected Data
- IP address (masked where possible)
- Device type and operating system
- Browser type and version
- Session identifiers
- Approximate location (city-level)
- Page interactions and timestamps
- Referring URLs
- Cookie consent preferences
NOT Collected
- Passwords
- Payment card details
- Bank information
- Sensitive personal data
WHY WE USE COOKIES
We use cookies to:
CONSENT TO USE COOKIES
- When you access Atithi Cloud, a cookie banner or consent prompt may be displayed
- You may choose to:Accept AllReject Non-Essential CookiesCustomise Preferences
- Your selection is stored using a consent cookie
For GDPR-covered users, non-essential cookies are disabled by default until consent is given.
HOW TO MANAGE OR DISABLE COOKIES
8.1 Browser Controls
You can manage or delete cookies through your browser settings, including:
⚠️ Disabling certain cookies may affect Platform functionality.
8.2 In-Platform Cookie Settings
Where available, you may manage cookie preferences directly through Atithi Cloud’s cookie settings panel.
8.3 Third-Party Opt-Out Tools
You may also use tools such as:
- Google Analytics Opt-Out Browser Add-On
- Ad personalisation opt-out mechanisms
DATA PROTECTION & PRIVACY
All data collected through cookies is processed in accordance with:
- Information Technology Act, 2000
- IT (SPDI) Rules, 2011
- Digital Personal Data Protection Act, 2023
- GDPR (where applicable)
For more details, please refer to our Privacy Policy.
CHANGES TO THIS POLICY
- We reserve the right to update this Cookie Policy at any time.
- Changes will be effective upon posting the revised Policy with an updated “Last Updated” date.
- Continued use of Atithi Cloud constitutes acceptance of the revised Policy.
CONTACT INFORMATION
For questions or concerns related to cookies:
Babu Bazar, Ranchi – 834001, Jharkhand